Return Policy

Return/Exchange Policy

Implantech®, Allied Biomedical® (which also manufactures Cimeosil® products) and Gelzone® are operated as subsidiaries of Implantech Associates, Inc., any and all of which are hereafter referred to as “The Company”.

Implantech Associates, Inc. will accept returns/exchanges under the following conditions:

• All returns/exchanges must be pre-authorized by Implantech before you ship any product to us. To receive a ‘Return Goods Authorization’ (RGA) number, please call Implantech at 800.733.0833. Include the RGA number on the outer return shipping carton and all written documentation – this will expedite the processing of your return/exchange.
• Full credit will be issued to the customer account for items returned within 30 days of invoice date – if the items and packaging are undamaged. No returns/exchanges will be accepted after 90 days from the invoice date. All returns are subject to a 20% restocking fee.
• All returned product is subject to quality inspection. Please use a box to return all products – shipping in an envelope does not provide enough protection for the product. If product is returned in an envelope it will be refused and returned to you.
• Product may be returned by the method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost items.
• Standard shipping rates apply on the shipment of an exchanged item.
• Returns/exchanges must be received within 14 days of authorization. If received after 14 days, a $25 processing fee will be applied.
• Open packages or boxes containing implants will not be accepted. Each package and box is specifically labeled ‘Not Returnable if Package Seal is Broken’.
• No credit or refunds will be issued for freight charges
• Due to the personalized nature of custom products, these are non-returnable. All sales are final.
• Please send all returns/exchanges to the following address (please include RGA number):